The ElectricGemZ Finance Team is responsible for safeguarding our business and community from financial harm. This includes, but is not limited to:

• Preventing fraudulent purchases
• Investigating phishing emails
• Responding to certain credit card disputes
• Verifying the identity of certain customers

Secure payments with ElectricGemZ

All credit card information sent to ElectricGemZ is encrypted using an encryption password which encodes sensitive and personal information when a transaction is registered. ElectricGemZ stores no sensitive credit card information, only tokens returned to us by our credit card processors.

ElectricGemZ implements appropriate industry standards to protect other payment and personal information submitted to us, both during transmission and after we receive it.

How to select your preferred Payment Method

During the checkout process on the payment page you will be able to select your preferred payment method. You will be able to see the payment methods available for you depending on your delivery country.

Now that the payment method is selected you can click 'Continue' to confirm your order details before clicking 'Proceed to payment'.

Credit and Debit Cards

You can use any of the listed card types below to pay for your order:

• American Express
• MasterCard
• Visa
• Visa Electron
• Maestro

For security purposes you may be asked to verify the transaction via 3DSecure authentication and this is in line with industry standards and complies with the regulation for PSD2.

3DSecure is authentication process which  offers an extra layer of security to protect you whilst shopping online.

PayPal

ElectriGemZ offers an alternative secure payment method via PayPal. You can pay with PayPal without entering your debit or credit card details onto our site.

1. How can I use PayPal?

Select PayPal as the payment method and follow the onscreen instructions. You will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order.

2. Can I use PayPal without opening a PayPal account?

You can now pay with PayPal without the need to open an account with them. This means PayPal will not hold onto your details after purchase. Just select "checkout as a guest" on the log in screen.